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Need Assistance?

Here’s where to go for help…

Manhattan Borough President District Office

The Manhattan Borough President District Office in Harlem, 431 W 125th Street (between Morningside Avenue & Amsterdam Avenue), 212-531-1609, Hours 9a – 6pm.

Harlem One Stop

A comprehensive resource for information related to Harlem, 502 West 142nd Street, (between Hamilton Place and Amsterdam Avenue in West Harlem), 212-939-9201, Hours: flexible schedule – best to call.

Official NYC Information Center at Macy’s Herald Square

151 W. 34th St. (bet. Seventh Ave. and Broadway) Subway: 1, 2, 3, A, C, E to 34th St.-Penn Station; B, D, F, M, N, Q, R to 34th St.-Herald Sq. Hours: Mon.–Fri., 9am–7pm; Sat., 10am–7pm; Sun., 11am–7pm. Closed Thanksgiving Day and Christmas Day.

Official NYC Information Center–Times Square (Money Exchange)

Seventh Avenue (bet. 46th & 47th Sts.) Subway: 1, 2, 3, 7, A, C, E, N, Q, R, S to 42nd St.-Times Square. Hours: 9am–6pm daily. Closed Thanksgiving Day and Christmas Day.

Official NYC Information Center–City Hall

Southern tip of City Hall Park on the Broadway sidewalk at Park Row. Subway: 2, 3 to Park Place; 4, 5, 6 to Brooklyn Bridge-City Hall; 2, 3, 4, 5, A, C, J, Z to Fulton St.; J, Z to Chambers St. Hours: Mon.–Fri., 9am–6pm; Sat.–Sun., 10am–5pm; holidays, 9am–3pm. Closed Christmas Day.

Official NYC Information Center–South Street Seaport

Hornblower Cruises on the East River Waterfront Esplanade at Pier 15. Subway: 2, 3, A, C, J, Z, to Fulton St. Hours: May–August, daily, 9am–7pm; September–April, daily, 9am–5pm. Closed Christmas Day.

For information over the phone, 311 is the New York City Government hotline to call for assistance or inquiries. In the case of an emergency, dial 911 for urgent medical attention or an ambulance to a local hospital such as the New York Presbyterian Hospital or the Harlem Hospital Center.

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